Refund policy

Due to the hygienic nature of our products, all hair extensions are final sale once opened or used.

Eligible Returns

We accept returns only if:

• The item is unused, unopened, and in original packaging

• The tamper seal is intact

• The return request is made within 48 hours of delivery

• The item is approved by our support team

Eligible Returns

We accept returns only if:

• The item is unused, unopened, and in original packaging

• The tamper seal is intact

• The return request is made within 48 hours of delivery

• The item is approved by our support team

Approved returns must be shipped back within 3 business days of approval.

Non-Returnable Items

We do not accept returns or refunds for:

• Opened, worn, washed, cut, colored, or altered hair

• Custom or special-order items

• Sale or promotional items

• Orders damaged due to improper installation or care

Quality Issues

If you receive a defective or incorrect item, contact us within 24 hours of delivery with:

• Order number

• Clear photos/videos of the issue

• Original packaging visible

Approved claims will be resolved via:

• Replacement

• Store credit

• Refund (case-by-case)

Refund Processing

• Refunds are issued to the original payment method

• Processing time: 7–10 business days

  • Shipping costs are non-refundable

  Color & Texture Disclaimer

  Hair color and texture may vary slightly due to lighting, screen resolution, and natural hair characteristics. These variations are not considered defects.

  Shipping Liability

  We are not responsible for delays, customs holds, or lost packages once tracking confirms delivery.

  📩 Contact: support@dollsandduchess.com