HAVE QUESTIONS?
Frequently Asked Questions
Where do you ship to?
We ship internationally. (VAT & Shipping fees apply)
How long will my order take?
All orders will take approximately 7-9 business days for production and processing. Shipping will be 1-2 business days afterwards (UAE) and 7-10 business days internationally.
*Same day delivery by availability only.
What if I want hair longer than 30 inches?
We have lengths of up to 48” and frontals/closures up to 26" that can be requested by email for a custom order.
Support@dollsandduchess.com
Return Policy
We guarantee that you will love your hair! However, if you are not satisfied with the products, we provide exchanges and refunds for Untampered and unworn products up to 14 days after order has been delivered. Please reach out to Support@dollsandduchess.com for assistance.
Pre-made products
All pre-made products that are marked “On Hand” are ready to ship and will be dispatched within 1–3 business days.
Products that involve blonde processing, custom coloring, custom sizing, or specialty preparation, as well as any items not marked “On Hand,” are made to order. These items require additional processing time and will be processed and shipped within 7–12 business days.
Processing time begins once payment is confirmed. Please note that processing time is separate from shipping time.
By placing an order, you acknowledge and agree to these processing timelines.
+Support@dollsandduchess.com for assistance.